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Diversity, Equity, and Inclusion

Every Seat. Every Story.

A fundamental belief in treating every individual with fairness, dignity, and respect.


We at Carporium are passionate about creating a truly inclusive and accessible environment for everyone we serve.

At the heart of everything we do at Carporium is a fundamental belief in treating every individual with the fairness, dignity, and respect they deserve. We are passionate about creating a truly inclusive and accessible environment for everyone we serve. We understand that life's journey is different for each of us, and that circumstances can change in an instant. That’s why we want you to know that if you ever find yourself needing extra support—for any reason at all—our team is here to listen and help. Your well-being is important to us, and our commitment is to ensure you always feel seen, heard, and supported on your journey with us.

Our Commitment in Action

Making Services Accessible

Let's Keep the Conversation Going

Extra Support When You Need It

Make Services Accessible

We believe that everyone should be able to access our services easily and without barriers. Accessibility isn't an afterthought; it's built into how we work.

  • Online: We're committed to making our website user-friendly for everyone, including those who use assistive technologies like screen readers. We follow best-practice guidelines (like the Web Content Accessibility Guidelines - WCAG) to ensure our digital doorways are always open. This includes using clear fonts, providing descriptions for images, and ensuring our site is navigable by keyboard.

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  • In-Person: Our physical locations are designed to be welcoming. We provide accessible parking, step-free access, and ensure our spaces are easy to navigate. Assistance animals are always welcome.

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  • In Communication: We understand that everyone communicates differently. If you need documents in large print, or would prefer us to explain things over the phone instead of by email, just let us know. We'll always use plain, simple language to make things as clear as possible.

Extra Support When You Need It

Our commitment to supporting vulnerable customers

We understand that life can be unpredictable. Health issues, major life events, financial difficulties, or personal challenges can happen to anyone. The Financial Conduct Authority (FCA) refers to people in these situations as 'vulnerable customers'.

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But we don't see it as a label; we see it as being human. Our promise is to be here with extra care and flexibility if you're going through a tough time.

What this might look like

You might need extra support if you are dealing with a health condition, going through a major life event like a bereavement, facing financial difficulties, or simply need help due to age or a disability. If you are struggling for any reason, we want to help.

How we can help

Our team is trained to listen with compassion. We can give you more time to make decisions, explain things in a different way, or speak with a trusted friend or family member on your behalf (with your permission).

Let's Keep the Conversation Going

Your story and your experience matter to us. Our goal is to make sure your journey with Carporium is a positive one, no matter your circumstances. If you have any feedback on how we can improve, or ideas you'd like to share, we are always ready to listen. Please use the form below.

Our Commitments In Action

Our belief in fairness isn't just a statement; it's a promise that guides our daily actions. For us, this breaks down into three simple, powerful ideas:

Diversity is Our Strength

We celebrate the differences that make each of us unique—from our backgrounds and experiences to our perspectives and skills. A world of different viewpoints helps us serve you better.

Equality is Our Standard

We believe everyone deserves the same opportunity and access to our services. We work hard to identify and remove barriers, ensuring a level playing field for our customers and our team.

Inclusion is Our Culture

We are building a welcoming space where every voice is heard, valued, and respected. We want you to feel you belong when you interact with Carporium, whether it’s online or in person.

Share Your Story With Us

Every seat has a story. We'd be honoured to hear yours.

This space is for you. Whether you have feedback on how we can improve, an idea to share, a request for an accessibility modification, or a personal story about your journey, we're here to listen. Your voice helps us build a more inclusive and compassionate service for everyone.

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